We pride ourselves in consistently providing our Sales Partners with the best possible service and platforms. Our refined support systems provide you with the tools you need to achieve true financial success.
Pivotal Live is your dashboard for all your business with Pivotal Payments. Our online portal gives you complete access to sales and merchant data, and the ability to monitor and manage your sales staff.
Online application submission
System and email alerts on application progress
Ability to manage incomplete applications within Pivotal Live
Detailed merchant data (volume , interchange, chargebacks, etc)
Detailed commission reports
Sales data parsed by agents or sub-agents
Pivotal Payments surrounds you with a team that values your business and that is invested in your success! We understand the importance of a strong support staff behind the scenes, and our commitment to your business is the foundation of all our ISO/Agent relationships.
Proactive business support, consultation and solutions
Marketing and sales content assistance
Portfolio profitability monitoring
Ongoing training (orientation, product, industry updates)
Once your merchant is signed up, rest assured that Pivotal Payments’ comprehensive suite of support services guarantees a long, hassle-free relationship. The dedication and availability of our support staff has resulted in a high level of customer satisfaction and extremely low attrition.
24/7 technical support
Streamlined boarding and merchant welcome process
VIP Relationship Managers for large accounts
Enhanced merchant reporting
Proactive merchant satisfaction surveys
Post-issue resolution and follow up
Special Operations and Loyalty Departments
Streamlined underwriting & auto-approval for low risk accounts.
Customizable marketing material for numerous sales verticals.
Email alerts, educational seminars and product webinars.
Data entry department for all your faxed or e-mailed apps.