Partner Support Tools

Committed to providing our partners the best support in the industry

Find out what makes Pivotal Payments an industry leader:

Going above and beyond

We pride ourselves in consistently providing our Sales Partners with the best possible service and platforms. Our refined support systems provide you with the tools you need to achieve true financial success.

Pivotal Live Online Sales Portal

Pivotal Live is your dashboard for all your business with Pivotal Payments. Our online portal gives you complete access to sales and merchant data, and the ability to monitor and manage your sales staff.

  • Online application submission

  • System and email alerts on application progress

  • Ability to manage incomplete applications within Pivotal Live

  • Detailed merchant data (volume , interchange, chargebacks, etc)

  • Detailed commission reports

  • Sales data parsed by agents or sub-agents

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Sales Partner Relationship Management

Pivotal Payments surrounds you with a team that values your business and that is invested in your success! We understand the importance of a strong support staff behind the scenes, and our commitment to your business is the foundation of all our ISO/Agent relationships.

  • Proactive business support, consultation and solutions

  • Statement analysis

  • Marketing and sales content assistance

  • Portfolio profitability monitoring

  • Attrition monitoring

  • Escalation management

  • Ongoing training (orientation, product, industry updates)

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Merchant Support and Testimonials

Once your merchant is signed up, rest assured that Pivotal Payments’ comprehensive suite of support services guarantees a long, hassle-free relationship. The dedication and availability of our support staff has resulted in a high level of customer satisfaction and extremely low attrition.

  • 24/7 technical support

  • Streamlined boarding and merchant welcome process

  • VIP Relationship Managers for large accounts

  • Enhanced merchant reporting

  • Proactive merchant satisfaction surveys

  • Post-issue resolution and follow up

  • Special Operations and Loyalty Departments

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And Much More...

Rapid Approvals

Streamlined underwriting & auto-approval for low risk accounts.

Sales & Marketing

Customizable marketing material for numerous sales verticals.

Communication

Email alerts, educational seminars and product webinars.

Back Office Support

Data entry department for all your faxed or e-mailed apps.

Find out what makes Pivotal Payments an industry leader:

We’ll accelerate your growth to help you achieve your financial goals.
Contact Pivotal Payments today at 1 866 467-2688.