Pivotal surrounds you with a team that values your business and ensures success!

Our dedicated, industry experienced Relationship Managers are devoted to the growth of your business.  We know that your success depends on the support staff behind the scenes and our commitment to your business is the foundation of all our ISO/Agent relationships.

The key to customer retention is to provide unparalleled ISO/Agent and customer service. Achieving this level of performance is the benchmark that all of our merchants and ISO/Agents experience with our dedicated relationship managers.  You will always experience timely, knowledgeable and courteous responses to merchant and program inquiries.

Agent support program highlights:

Dedicated Relationship Manager:

• Proactive business support, consultation and solutions  
• Portfolio profitability monitoring
• Attrition monitoring
• Escalation management
• Sales support and training

ISO/Agent Support:

• Merchant application support
• Merchant boarding support
• Product training
• Professional and knowledgeable service

Comprehensive Agent Training and Seminars:

• Welcome training and orientation, compliance, applications/submissions process, reporting system, underwriting policies and available resources
• Product and services: terminals and downloads, ancillary products (gift/loyalty card programs, merchant cash advance solutions, check processing, age verification, etc
• Continuous improvement: sales skills, new technologies, vertical strategies and corporate updates

Sales/Marketing Support:

• Documentation center, sales slicks, savings and profit calculator, sales presentations, terminal download guides, general forms and documentation.
• Benefit from local support and assistance for large opportunities

CALL NOW 1 866 467-2688