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Sales Partner Support
Pivotal Payments surrounds you with a team that values your business and that is invested in your success! We understand the importance of a strong support staff behind the scenes, and our commitment to your business is the foundation of all our ISO/Agent relationships.
Our dedicated and industry experienced Relationship Managers and Partner Support staff are devoted to the growth of your business.
Relationship Management
All of our Relationship Managers are dedicated to helping you build your sales office towards increased productivity (unit count, volume and profit). We offer a single point of contact for all your sales and business needs.
- Proactive business support, consultation and solutions
- Statement analysis
- Marketing and sales content assistance
- Portfolio profitability monitoring
- Attrition monitoring
- Escalation management
- Ongoing training (orientation, product, industry updates)
Partner Support
Our inbound support group manages all operational or technical inquiries, from our Sales Partners. Our mandate is to provide sales partners with one simple support resource for all support requests – both technical and non-technical. With advanced ticketing systems, experienced staff and a commitment to closing all tickets with 24 to 48 hours, rest assured we’ve got you covered.
- Additional file builds
- Price change
- Add card types
- Logistical support post application approval
- Terminal, POS software platform compatibility research/support
- 3rd party products or ancillary product support
- Cash advance (Advance Me)
- Check Services (GETI)
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